1. Information We Collect
We may collect information that you provide directly to us and information generated when you use our website and services.
Account Information
Name, email address, phone number, login information, saved preferences and other details provided when you create or manage an account.
Order Information
Products ordered, quantities, delivery address, billing information, order history and related transaction details.
Enquiry Information
Business name, contact details, fabric requirements, quantities, specifications, message content and other information submitted through enquiry forms.
Technical Information
Device type, browser type, IP address, approximate location, pages viewed and information about how the website is used.
Please do not submit confidential business secrets, payment card details or other sensitive information through general enquiry forms unless specifically requested through a secure channel.
2. How We Use Your Information
We use collected information for legitimate business and service purposes, including:
- Processing and fulfilling product orders.
- Managing customer accounts, saved items and order history.
- Responding to product, wholesale and manufacturing enquiries.
- Preparing quotations, samples and custom manufacturing discussions.
- Communicating about orders, enquiries, shipping and support.
- Improving our website, products, services and customer experience.
- Detecting fraud, abuse, security issues and technical problems.
- Complying with applicable legal, tax and regulatory requirements.
3. Orders, Payments & Shipping
When you place an order, we process the information necessary to confirm, fulfill and deliver that order.
Payment Information
Payment transactions may be processed through third-party payment providers. We generally do not need to store your complete card or banking credentials on our website when those details are processed directly by the payment provider.
Shipping Information
We may share the required delivery information with courier, logistics or shipping partners so that your order can be delivered to the address you provide.
Transaction Communications
We may send order confirmations, invoices, shipping updates, delivery notifications and other service-related messages.
4. Product Enquiries & B2B
Bhavya Fabrics also operates as a wholesale and enquiry-based textile business. When you submit a business enquiry, we may use the information you provide to understand your requirements and communicate with you about suitable products or services.
- Wholesale and bulk order requirements.
- Custom fabric, dyeing, printing or finishing enquiries.
- Private-label or manufacturing enquiries.
- Export and international sourcing requests.
- Sampling, quotation and MOQ discussions.
Business contact information may be retained as necessary to manage the enquiry, continue the commercial relationship and maintain appropriate business records.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, business enquiries, accounting, legal compliance and legitimate business record keeping.
When information is no longer reasonably required, it may be deleted, anonymized or securely archived in accordance with applicable requirements.
9. Your Choices & Rights
Depending on applicable law, you may have rights regarding the personal information we hold about you, which may include:
- Requesting access to personal information.
- Requesting correction of inaccurate information.
- Requesting deletion where legally applicable.
- Objecting to or restricting certain processing where legally applicable.
- Withdrawing consent where processing is based on consent.
- Opting out of non-essential marketing communications.
Some information may need to be retained where required by law, accounting requirements, contractual obligations or legitimate business purposes.
10. Third-Party Websites & Services
Our website may contain links, integrations or services operated by third parties. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information through those services.
This may include payment platforms, logistics services, social platforms, analytics tools, map services or other external technologies used to provide website functionality.
11. Children's Privacy
Our website and services are intended for customers, businesses and other users who can legally enter into relevant transactions or enquiries. We do not knowingly collect personal information from children for commercial purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The updated version will be posted on this page with a revised "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, an order or a business enquiry, please contact Bhavya Fabrics.
Bhavya Fabrics
Email: info@bhavyafabrics.com
Phone: +91 83029 06190